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Dear Customer,

As the Managing Director of Prosyn Ltd, I would like to thank you for giving us the opportunity to assist with your I.T. needs.

Please help us to improve our services by taking a couple of minutes to tell us about the service that you have received. We appreciate your business and want to make sure we meet your expectations.

If you have any comments or concerns about this survey please do not hesitate to contact me.

Yours sincerely,
Roy Castleman
MANAGING DIRECTOR

PROSYN CUSTOMER SATISFACTION SURVEY

Company name:

In thinking about your most recent experience with Prosyn Ltd, was the quality of service you received:

Very poor Somewhat unsatisfactory About Average Very satisfying Superior

If you indicated the service was unsatisfactory please describe what happened?

The process for getting your concerns resolved was:

Very poor Somewhat unsatisfactory About Average Very satisfying Superior

If you received a product from us i.e hard drive, antivirus software, routers, servers etc what did  you think about the features and benefits of this product?

Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied

If you indicated the product was unsatisfactory please describe why?

The following questions pertain to the engineer you dealt with. Please indicate whether you agree  or disagree with the following:

The engineer was very courteous

Strongly agree Agree Neutral Disagree Strongly disagree

The engineer handled my problem quickly

Strongly agree Agree Neutral Disagree Strongly disagree

The engineer was knowledgeable

Strongly agree Agree Neutral Disagree Strongly disagree

The engineer s timekeeping was good

Strongly agree Agree Neutral Disagree Strongly disagree

In thinking about your most recent experience with Prosyn Ltd, was the quality of service you received:

The following questions pertain to the process by which your most recent case was handled.

The waiting time for having your questions addressed was satisfactory:

Strongly agree Agree Neutral Disagree Strongly disagree

Your telephone calls were quickly transferred to the person who best could answer your question:

Strongly agree Agree Neutral Disagree Strongly disagree

Your case was completed in a satisfactory time period:

Strongly agree Agree Neutral Disagree Strongly disagree

Considering the whole package offered to you including any products, features and benefits, and costs, how satisfied were you with Prosyn?

Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied

If you feel that we have provided a value added service, would you be happy to give us a reference?

Could we use your reference for promotional purposes? Yes   No

If you feel that we have provided a value added service, would you be happy to give us some referral's that we could contact to offer our services?