IT support services in London, UK<br - VOIP Internet Phone Systems - Business IT Support

All Prosyn IT Support clients can answer a resounding ‘Yes’ to the following questions. Can you?

• Do you feel your IT support company and IT Solution minimises the potential of downtime by proactively checking for and advising you of potential IT Support threats to your system?
• Are you confident your IT support company will respond to your IT Service request within a guaranteed response time?
• Do you have an IT Support escalation procedure for emergency IT Support scenarios?
• Does your IT support contract offer a flexible cost structure that suits your budget?
• Is your IT Support contract enhanced with an annual IT System review making sure your competitors are not getting ahead of you in technology terms?

No, not ‘About Us’ – it’s about you, actually

You are an SMB (Small to Medium Business) with between 1 and 100 users.

Your specialities may lie in finance (banking, hedge funds, stock brokers, venture capitalists, fund managers), PR and Media, accountancy, Actors agencies, retail, construction, tourism or recruitment but you have come to realise that an effective IT solution can increase productivity, decrease costs and make life a lot easier all round.

You are looking to form a relationship based on trust with a partner specifically devoted to your IT needs and who functions like your own in-house IT department.

Your chosen partner needs to have attained recognition from a range of industry leaders like Cisco, Microsoft, RSA, Sage and Trend Micro.

Features and Benefits of PRM (Prosyn Remote Monitoring):

• Daily proactive server monitoring
• Nightly backup checks
• Anti-virus update checks

Benefits

• PRM guarantees you will never suffer the disruption caused by an unforeseen network failure

Features and Benefits of SLA

• Guaranteed remote or on-site response time with the ability to escalate

• When you report a problem, work to resolve your issue will begin within your agreed response time
• For times when a more rapid response is required, simply call your Account Manager and in most situations the case can be escalated

Features and Benefits of our IT Support Cost Structure

• A range of flexible contract terms to suit your needs and your budget

• Different organisations have different and varying needs so our flexible contract terms are designed to allow for change over a short period of time.
• Our customers have indicated that this ability to adapt their contracts has been of particular use during the credit crunch.

Why choose Prosyn IT Support?

We are proud of our 98% client retention rate. In fact, we are so confident you’ll love our service that we won’t ask you to commit to a lengthy contract period. We want you to feel comfortable doing business with Prosyn right from the start, so if you like what you’ve heard about us so far, you can sign up straight away on just a minimum 3-month contract.
We leave nothing to chance. PRM, Prosyn’s remote monitoring service is provided as standard with every maintenance contracts. This ground breaking system will alert us to many problems on your network long before you begin to experience the symptoms. So you won’t have to call us to report the fault – because we’ll already be working on a solution!