IT Support Packages

For an SME business to manage the relocation of its own IT and telephony infrastructure is a huge undertaking.

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Training

Customer surveys rated our professionalism at an average of 94% and the expertise of our engineers at 90%.

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Hardware

You can be sure that if Prosyn is recommending a product to you, we are already using it ourselves!

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Software

We know how important to have a reliable software that will work and help your business functionality.

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IT support London

Prosyn IT support packages are designed to be simple and hassle-free. Our services are clearly explained and there are no hidden costs. We aim to manage all aspects of your business networking and let you concentrate on running your business.

Our IT support engineers react quickly to your daily IT issues and are dedicated to helping you improve productivity and reduce cost through the use of appropriate technology. We do not believe you require a huge budget to expect outstanding service and we set the bar very high.

IT support for small businesses

Prosyn works exclusively for SME businesses located within the London area. We understand the needs of small businesses because we are a small business too.

Our friendly IT support consultants will work with you to ensure you have the right hardware, software, backup, infrastructure, and connectivity. We will keep a watchful eye on security and proactively monitor your servers to help prevent unexpected downtime.

We also benchmark your IT regularly and report on areas that require improvement. We work with you to build strategies for business continuity and disaster recovery and all of the products and services we recommend are tried and tested in house first.

Local IT knowledge

Prosyn is based in the City and works solely with London clients. After years of operating in the capital, we have built relationships with many third party suppliers, so we know who is considered to be the best ISP in town and where you can find a good local cabling company.

Our offices are located within walking distance of London Liverpool Street and Old Street, which enables us to visit client sites with the minimum of fuss. In an age of remote working and globalisation, we still believe in the importance of local knowledge – and when it comes to providing IT support in London, Prosyn offers that in spades.

Case Study

Involvement & Participation Association
IT support partnership

Involvement & Participation Association (IPA) is Britain’s leading organisation for delivering partnership, consultation and engagement at work. They work both in the public and private sector, implementing new ways of working, based on trust and collaboration. Specialists in developing effective partnership agreements, you could say that IPA knew exactly what it was looking for in a new IT support provider.

The challenge

IPA had little faith in their existing supplier when they first came to Prosyn for advice in 2008. Their network had grown unstable and they needed a company to show strong management skills and responsive support for everyday IT problems.

The solution

Prosyn’s first point of action for any new customer is to perform a full network audit, which provides vital technical insight, enabling us to produce a list of recommendations, an IT roadmap and an IT budgeting document. IPA has been a Prosyn client since 2009 on an all-inclusive package, which provides unlimited support for a fixed monthly fee per user.

 The Outcome

  • Our 15 minute response guarantees a fast response from the time an issue is logged.
  • Our 24/7 network monitoring ensures small issues do not escalate to cause downtime.
  • We include liaison with third party suppliers such as ISPs and anti-virus providers, giving IPA one simple point of contact.
  • Our fixed price per user means IPA need never worry about paying more for support on additional devices.
Prosyn delivers hassle-free IT support services and strategic planning for SME companies in London. Our friendly IT support engineers will manage every aspect of your network, reacting to the daily IT problems that threaten to disrupt productivity and advising on new solutions, which can save money and improve your bottom line.

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Our IT Support & Management Process

Our IT Support & Management Process