| PROSYN CUSTOMER SATISFACTION SURVEY |
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| Company name: |
$o |
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| In thinking about your most
recent experience with Prosyn Ltd, was the quality of service you received: $a |
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| If you indicated the service was unsatisfactory please describe what happened? |
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| $b |
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The process for getting your concerns resolved was:$c |
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If you received a product from us i.e hard drive, antivirus software,
routers, servers etc what did you think about the features and benefits of
this product? |
| $d |
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If you indicated the product was unsatisfactory please describe why? |
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| $e |
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The following questions pertain to the engineer you dealt with. Please indicate whether you agree or disagree with the following: |
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| The engineer was very courteous: $f |
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| The engineer handled my problem quickly: $g |
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| The engineer was knowledgeable: $h |
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| The engineer’s timekeeping was good: $i |
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In thinking about your most
recent experience with Prosyn Ltd, was the quality of service you received: |
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| $j |
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The following questions pertain to the process by which your most recent
case was handled. |
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The waiting time for having your questions addressed was satisfactory: $k |
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Your telephone calls were quickly transferred to the person who best could
answer your question:$l |
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Your case was completed in a satisfactory time period:$m |
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Considering the whole package offered to you including any products,
features and benefits, and costs, how satisfied were you with Prosyn?: $n |
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| If you feel that we have provided a value added service, would you be happy to give us a reference? |
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| $p |
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| Could we use your reference for promotional purposes? $r | |
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| If you feel that we have provided a value added service, would you be happy to give us some referral's that we could contact to offer our services? |
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| $s |
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