Prosyn Limited
22 Willow Street
EC2A 4BH
Tel: 08000 688 471
Tel: 0845 6442 351
Fax: 0845 128 3961
Email: info@prosyn.net

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Home | Corporate Services | Fixed Cost IT Support and Maintenance

IT Support Introduction

Many larger organisations employ their own IT support staff only to find that at certain times of the year a little extra help is required. So Prosyn provides a range of IT services designed to complement the work of your in-house support team.

If you are looking to bolster your own computer support, Prosyn can propose a variety of contract types which include a guaranteed SLA as well as Prosyn System Monitoring.

Maybe you require key-man cover on an ad hoc basis? Or do you feel you could benefit from the advice of an independent partner that has daily experience of networking issues on a wide variety of platforms and in different user environments? Whatever your needs, Prosyn has the right IT support solution to match.

Contract types

Prosyn works with corporate customers to lend support on specific projects such as disaster recovery, network security and office relocations. We can define a guaranteed response time to network issues and include a fixed number of calls per month. We can also perform the daily monitoring of your entire system and offer cover outside of normal office hours - 8am to 8pm or 24/7 - depending on the nature of your business.

Alternatively, you may require an on-going arrangement whereby critical cover for your servers and infrastructure is provided by Prosyn leaving your internal staff to concentrate their efforts on desktop support. Why not arrange a meeting with one of our consultants to discuss your system in greater detail?

Guaranteed SLA

At Prosyn, we know the importance of fast responsive service. If your in-house staff are over-stretched or your current partners are failing to fix problems within the time you first agreed, you will be delighted with the difference we can make.

Our customer feedback surveys regularly list responsiveness and professionalism as our main strengths. We fix response times at 2, 4 or 8 hours and we honour them. And we are so confident you will be satisfied with our support that we do not ask for your commitment to a lengthy contract period – it’s just a 3-month minimum term.

Our final pledge is to reinvest 10% of the time you pay for back into your network at our own cost. Our corporate customers find that the result of this close account management is that they are kept informed of positive changes that can benefit their systems.

Prosyn System Monitoring

Let Prosyn save your IT staff valuable time by removing the mundane house-keeping tasks from their to-do list.

Prosyn system monitoring is a service provided as standard with all support contracts. This ground-breaking system alerts us to the small problems on your network long before they have a chance to escalate and cause you downtime.

Every morning, we will check that your backup ran successfully and ensure your antivirus software is up-to-date. PSM also ensures that your disk drives have sufficient capacity and your firewall ports are behaving normally as well as checking your server’s event logs.

Your in-house team will find this service to be invaluable as it automates the routine daily house-keeping tasks that put such a strain on their time.