About Loraine Castleman

Administration

Field Credit Manager
Lafarge Aggregates UK Ltd July 2003 – June 2004

• Support Sales and Credit Control team by visiting customers
• Monitor query levels and visit customers to sort out debt
• Ongoing operational cash sale training
• Assist centralised credit controllers to achieve targets set

Regional Credit Manager
Lafarge Aggregates UK Ltd October 2001 – June 2003

• Develop the individuals in the team in terms of skills, knowledge, attitude and behaviour.
• Improve internal & external customer service levels
• Improve DSO
• Minimise debts over three months
• Keep bad debts to an acceptable level
• Train all operational sites in cash sale policy & procedures
• Train sales personnel to be familiar with credit terms

National Credit Manager
Blue Circle/Lafarge - South Africa 1997 – 2001

• Standardise credit function nationally.
• Design and implement common credit assessment form
• Develop & implement credit/sales policy & procedure manual
• Ensure credit function maximises sales whilst minimising bad debt risks
• Conduct in house credit training to both credit & sales personnel
• Standardise credit reporting procedures
• Liaise with industry related suppliers

Credit Manager
Blue Circle/Lafarge - South Africa 1989 – 1997

• Evaluating, approving and securing new accounts
• Monitoring overdue payments, liaising with customers regarding securing payment plans etc
• Monitoring all cash sale accounts
• Visiting customers and branches when necessary
• Liaising with and instructing attorneys
• Producing monthly management reports