Our team believes that your Business IT Support should be dealt with in a practical and trustworthy manner, giving you a fixed cost and a service you can reliably build your business around.
At Prosyn we understand it is not just about the IT, it is about the people. We make sure we listen and take time to explain. IT Support is very much about being good communicators and we work hard to be just that.
Our team of business IT support engineers are based in London and are all on the payroll. We don’t use contractors.
Remote IT Working is fast becoming an industry standard and when talking to new clients we often hear that their staff have to rely heavily on this working correctly. Many of our Business IT Support packages are dependent on having a fast and seamless connectivity and the engineering team here at Prosyn make it a priority to have the best possible remote connections for your network. Security, reliability and speed are not just qualities the big corporates should expect.
Today’s Business IT Support involves keeping a large number of balls in the air; speaking to your VoIP provider, your Online backup company, your software providers and your telecoms company can take a huge amount of time.
When calling our support desk for business IT Support 89% of the calls reporting an IT problem in the second quarter of 2012 were resolved on the first call, within 30 minutes.